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If the camera is displayed as an unknown device in the Device Manager (with exclamation mark), try the following troubleshooting steps. Restart the computer and then start the connection process again.Īlternative solution: use the memory card slot on your computer or an external memory card reader to download the images to your computer.

Try connecting the camera to another USB port on the computer, sometimes the computer will auto-detect the camera when another port is used.Check that the supplied USB cable is connected securely at both ends (camera and computer).Turn the camera off while reconnecting cables and then back on again to check communication with the computer. If the camera is not displayed in the Device Manager, try the following troubleshooting steps.

Note that depending on the camera and Windows OS used, the camera may be listed under another category.

Windows 10: Windows System > Control Panel > Hardware and Sound > Device Manager. If the camera driver is correctly installed, it will be displayed in the Device Manager as shown below.

Ensure that a Nikon-approved memory card is correctly inserted in the camera.ģ. Connect the camera to the computer using the supplied USB cable. I have several computers and this I find to be of significance: one of my legacy computers (HP Pavilion) running Windows 10 which I upgraded from Windows 7 Pro IS working with the “ControlSpace” driver (see above).Īdditionally other software applications are installing and running on the “Upgraded” computer, but not the new computer on which Windows 10 came installed.2. I have also downloaded both Vuescan and Silverfast without success. In addition to the driver provided by Steel Chn, I have tried the following third party drivers without success:ĬontrolSpace: Nikon Scan on 64-bit Windows (Vista, 7, 8, 10)Īxel Rietschin: Nikon LS-40 / LS-50 / LS-5000 Scanners on Windows 8.1, Windows 8, Windows 7 and Windows Vista 64-bit! Windows 10 as a native install on a new computer (HP Envy) is another matter altogether. Previously I have been able to interface this scanner with Windows 7 Pro and Windows 8.1 using the driver provided online by “Steel Chn.”